IT Operations Manager
Alterascape - Tampa, Florida
Aug 2019 - Present
Christopher Neuman manages daily operations of a secure, performance-focused web hosting and IT solutions provider in Tampa, FL:
- Manage the daily operations of a secure, performance-focused web hosting and IT solutions provider
- Oversee server deployments, client migrations, and infrastructure upgrades to maintain 99.9%+ uptime
- Implement monitoring and security protocols (firewalls, malware scanning, system hardening) to protect client environments
- Provide Tier 2-3 support and client consultation, improving response and resolution times
- Lead proactive system audits that reduced critical incidents by 30% year-over-year